On October 30, 2019, the Consumer and Governmental Affairs Bureau (CGB) of the FCC released an Order extending the video relay service (VRS) at-home call handling pilot program through April 30, 2020, or the effective date of an FCC decision regarding at-home call handling, whichever occurs first.

Links to Order:
URL: https://www.fcc.gov/document/vrs-home-call-handling-pilot-program-extension-waiver
Word: https://docs.fcc.gov/public/attachments/DA-19-1121A1.docx
PDF: https://docs.fcc.gov/public/attachments/DA-19-1121A1.pdf
Text: https://docs.fcc.gov/public/attachments/DA-19-1121A1.txt

General information about TRS is available at https://www.fcc.gov/general/telecommunications-relay-services-trs. For further information, please contact Michael Scott, Disability Rights Office, CGB, at (202) 418-1264 or Michael.Scott@fcc.gov. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 (videophone). TTY users may call the FCC’s TTY number at (888) 835-5322.