On January 31, 2020, the FCC released a Report and Order allowing the compensation of Video Relay Service (VRS) Providers for VRS calls handled by communications assistants (CAs) working from their homes.

Report and Order:

URL: https://www.fcc.gov/document/fcc-permits-home-call-handling-video-relay-service-0

Word: https://docs.fcc.gov/public/attachments/FCC-20-7A1.docx

PDF: https://docs.fcc.gov/public/attachments/FCC-20-7A1.pdf

Text: https://docs.fcc.gov/public/attachments/FCC-20-7A1.txt