On December 11, 2020, the FCC granted conditional certification to InnoCaption to provide Internet Protocol Captioned Telephone Service (IP CTS) using automatic speech recognition (ASR) in addition to its existing communications assistant-based IP CTS. The ASR service is available on the mobile application InnoCaption+, and consumers can choose whether to use ASR or a communications assistant.

Conditional Certification Order:
URL: https://www.fcc.gov/document/innocaption-certified-fully-automatic-ip-captioned-phone-service
Word: https://docs.fcc.gov/public/attachments/DA-20-1476A1.docx
PDF: https://docs.fcc.gov/public/attachments/DA-20-1476A1.pdf
Text: https://docs.fcc.gov/public/attachments/DA-20-1476A1.txt

News Release:
URL: https://www.fcc.gov/document/innocaption-certified-fully-automatic-ip-captioned-phone-service-0
Word: https://docs.fcc.gov/public/attachments/DOC-368725A1.docx
PDF: https://docs.fcc.gov/public/attachments/DOC-368725A1.pdf
Text: https://docs.fcc.gov/public/attachments/DOC-368725A1.txt

General information about Telecommunications Relay Services is available at www.fcc.gov/trs and about IP CTS at www.fcc.gov/ipcts. For further information, please contact William Wallace, Disability Rights Office, CGB, at (202) 418-2716, or William.Wallace@fcc.gov. Individuals who use videophones and are fluent in American Sign Language may call the FCC’s ASL Consumer Support Line at (202) 432-2275.