Temporary waivers of certain rules governing telecommunications relay services (TRS) that were previously granted to ensure continuity of service during the ongoing COVID-19 national emergency extended through August 31, 2021.

Acting on its own motion, the FCC’s Consumer and Governmental Affairs Bureau has extended through Aug. 31 previously granted temporary waivers of certain TRS (telecommunications relay service) rules that were aimed at addressing TRS call center staffing challenges during the COVID-19 pandemic.

The waivers had been due to expire Feb. 28.

“By granting temporary emergency waivers of certain provisions of the Commission’s rules on speed of answer, video relay service (VRS) at-home call handling, VRS call-center status notifications, international VRS calling, VRS subcontracting, and emergency call handling, the Bureau has allowed TRS service providers greater flexibility to provide service during this difficult period,” the bureau said in an order adopted today in CG dockets 03-123 and 10-51.

Word: https://docs.fcc.gov/public/attachments/DA-21-195A1.docx
PDF: https://docs.fcc.gov/public/attachments/DA-21-195A1.pdf
Text: https://docs.fcc.gov/public/attachments/DA-21-195A1.txt