The Commission has announced a tentative agenda for the May Open Commission Meeting scheduled for 10:30 am on Thursday, May 9, 2019. As part of the agenda, the Commission will consider a draft order and seek public comment regarding Video Relay Service (VRS).
What the Report and Order would do:
• Enable direct video calling between VRS users and customer support call centers, by permitting qualified entities to enter video-capable customer support telephone numbers in the telecommunications relay service (TRS) Numbering Directory.
• Facilitate per-call validation of VRS user registrations via the TRS Numbering Directory querying system.
• Require VRS providers to register public and enterprise videophones in the TRS User Registration Database.
• Prohibit VRS providers from offering non-service related inducements to encourage consumers to sign up for or use a VRS provider’s service.
• Adopt technical rules corrections.
What the Further Notice of Proposed Rulemaking would do:
• Propose to convert the Commission’s pilot VRS at-home call-handling program to a permanent program, so that some VRS calls can be handled by interpreters working at home.
• Propose to allow VRS providers to provide service to new and porting users for up to two weeks pending identity verification by the User Database, with compensation paid to the provider after verification is completed.
• Seek further comment on a proposal to require log-in procedures for individuals using enterprise and public videophones for VRS calls.
• Propose a technical rules correction.
May 9 Meeting News Release:
Draft Text of VRS Report and Order and Further Notice of Proposed Rulemaking:
The meeting will be held in the Commission Meeting Room (TW-C305), 445 12th Street S.W., Washington, DC., is open to the public, and will be streamed live on the Internet with open captioning at https://www.fcc.gov/general/live. Visit this webpage for more information: https://www.fcc.gov/news-events/events/2019/05/may-2019-open-commission-meeting.
Reasonable Accommodations: Open captioning and on-site sign language interpreting services will be provided for this event. Other reasonable accommodations for people with disabilities are available upon request, such as tactile interpreting services. Requests for such accommodations should be submitted via e‐mail to [email protected] or by calling the Consumer and Governmental Affairs Bureau at 202-418-0530 (voice) or 202-418-0432 (TTY). Such requests should include a detailed description of the accommodation needed. In addition, please include a way the FCC can contact you if we need more information. Please allow as much advance notice as possible; last‐minute requests will be accepted, but may be impossible to fill.
General information about TRS is available at https://www.fcc.gov/general/telecommunications-relay-services-trs. For further information, please contact Michael Scott, Disability Rights Office, CGB, at (202) 418-1264 or [email protected]. Individuals who use videophones and are fluent in American Sign Language (ASL) may call the FCC’s ASL Consumer Support Line at (844) 432-2275 / (202) 810-0444 (videophone). Individuals using a text teletypewriter (TTY) may call the FCC’s TTY number at (888) 835-5322.