FCC Reaches Settlement with Sorenson and CaptionCall

The Federal Communications Commission’s Enforcement Bureau today announced it has settled with Sorenson Communications, LLC and its wholly-owned subsidiary, CaptionCall, LLC, to resolve investigations into CaptionCall’s practices as a provider of Internet Protocol Captioned Telephone Service (IP CTS), an internet-based form of Telecommunications Relay Services (TRS). In addition to paying a $12.5 million civil penalty, CaptionCall will reimburse $28 million to the TRS Fund, and has agreed to enter into a compliance plan to ensure further compliance with these rules. Today’s action represents the largest recovery of monies for the TRS Fund and the largest fine for violations of the TRS rules. This action also reflects the Commission’s continued efforts to prevent waste, fraud, and abuse of the TRS Fund.

Order/Consent Decree: PDF

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