On December 30, 2021, the FCC released an Order extending temporary waivers through March 31, 2022, for telecommunications relay service (TRS) providers to ensure relay services remain available during the COVID-19 outbreak. These waivers allow TRS providers flexibility to deal with reduced staffing and increased call volumes, to enable more of their employees to provide …
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On August 31, 2021, the FCC granted conditional certification to CaptionCall to provide Internet Protocol Captioned Telephone Service (IP CTS) using automatic speech recognition (ASR) in addition to its existing communications assistant-based IP CTS. CaptionCall will introduce ASR-based IP CTS in overflow situations when a communications assistant is not available. The ASR platform supports the …
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