FCC Seeks Comment on Proposed TRS Compensation Levels and Funding Requirements

Comments due: May 31, 2022Reply Comments due: June 7, 2022 On May 16, 2022, the FCC released a Public Notice seeking comment on proposed telecommunications relay services (TRS) compensation levels and funding requirements for the period from July 1, 2022, through June 30, 2023. Interested parties may file comments by accessing the FCC’s Electronic Comment …

FCC Extends Temporary COVID Waivers for Relay Services

On December 30, 2021, the FCC released an Order extending temporary waivers through March 31, 2022, for telecommunications relay service (TRS) providers to ensure relay services remain available during the COVID-19 outbreak. These waivers allow TRS providers flexibility to deal with reduced staffing and increased call volumes, to enable more of their employees to provide …

FCC Seeks Comment on Proposed Change of Ownership of Sorenson and CaptionCall

Comments due: January 7, 2022Reply Comments due: January 18, 2022 On December 17, 2021, the FCC released a Public Notice seeking comment on applications filed by Sorenson Communications, LLC (Sorenson), and CaptionCall, LLC, for conditional certification as providers of Video Relay Service (VRS) and Internet Protocol Captioned Telephone Service (IP CTS), respectively, after a proposed …

FCC Resolves Investigation into TRS Rule Violations

On December 3, 2021, the FCC adopted a Consent Decree between the Enforcement Bureau and CaptionCall, LLC to resolve investigations into whether CaptionCall violated the Telecommunications Relay Services (TRS) rules by providing incentives to hearing health professionals to refer users for service, reporting costs associated with these unlawful practices to the TRS Fund Administrator for …

FCC Extends Comment Deadlines in Proceeding on Resiliency of Communications Networks

Comments due: December 16, 2021Reply comments due: January 14, 2022 On October 21, 2021, the FCC released a Notice of Proposed Rulemaking (NPRM) proposing and seeking comment on ways to improve the reliability and resiliency of communications networks during emergencies and ways to ensure that communications services remain operational when disasters strike. The NPRM also …

FCC Reaches Settlement with Sorenson and CaptionCall

The Federal Communications Commission’s Enforcement Bureau today announced it has settled with Sorenson Communications, LLC and its wholly-owned subsidiary, CaptionCall, LLC, to resolve investigations into CaptionCall’s practices as a provider of Internet Protocol Captioned Telephone Service (IP CTS), an internet-based form of Telecommunications Relay Services (TRS). In addition to paying a $12.5 million civil penalty, …

FCC Invites Comments on TRS Fund Compensation for IP Relay

Comments due:  December 20, 2021Reply comments due:  January 18, 2022 On August 6, 2021, the FCC released a Notice of Proposed Rulemaking (Notice) seeking comment on proposals to modify how providers of Internet Protocol Relay Service (IP Relay) are compensated by the TRS Fund.  The current IP Relay compensation plan expires on June 30, 2022. …

TELECOMMUNICATIONS RELAY SERVICES AND SPEECH-TO-SPEECH SERVICES FOR INDIVIDUALS WITH HEARING AND SPEECH DISABILITIES; STRUCTURE AND PRACTICES OF THE VIDEO RELAY SERVICE PROGRAM

Grants waiver of December 31, 2021 expiration of current compensation levels for video relay service (VRS), and extends these levels through June 30, 2022, unless the Commission takes action with an earlier effective date. (Dkt No 03-123 10-51). Action by: Chief, Consumer and Governmental Affairs Bureau. Adopted: 2021-11-12 by ORDER. (DA No. 21-1417). CGB. Contact: …

FCC Grants GSA’s Petition for Partial Waiver of IP CTS and IP Relay Registration Requirements

On October 8, 2021, the FCC released an Order granting a petition of the U.S. General Services Administration (GSA) for partial waiver of the user registration requirements for two types of telecommunications relay service (TRS): Internet Protocol Relay Service (IP Relay) and Internet Protocol Captioned Telephone Service (IP CTS). This conditional waiver facilitates GSA’s transitioning …

CaptionCall Certified to Provide IP CTS Using Automatic Speech Recognition

On August 31, 2021, the FCC granted conditional certification to CaptionCall to provide Internet Protocol Captioned Telephone Service (IP CTS) using automatic speech recognition (ASR) in addition to its existing communications assistant-based IP CTS.  CaptionCall will introduce ASR-based IP CTS in overflow situations when a communications assistant is not available.  The ASR platform supports the …