Telecommunications Relay Service, 911 & 988 Surcharges

All organizations that are required to contribute to the TRS, 911, and 988 Surcharge programs must e-file the surcharge form with the PUC by the end of the month and remit payment to Rolka Loube by the end of the month. 

You will receive a Statement of Account for any balances that remain after the end of each month. Please verify this information upon receipt and notify Rolka Loube at [email protected]  if you believe this to be incorrect.

In addition, you will receive an Invoice and Statement of Account on the first business day of each month through the 2023 calendar year. 

If you are a new company registering:

To remit State 911 Surcharge, the TRS Surcharge, and the 988 Surcharge to the PUC:

Remittance Instructions:

  • Send payments directly to Rolka Loube via M & T bank. Payments may be sent via US postal service, overnight delivery, or electronically via ACH/EFT.
  • A copy of your filing or a list of entities and filings being paid for must be attached to your ACH Payment and must be sent to [email protected] to ensure the proper account is credited. PLEASE NOTE – ACH payments must be directed to the appropriate surcharge account in order to ensure it is received timely and to avoid penalties and interest for late payments.
  • Contributors paying by check are also required to include a copy of the remittance form with payment. See payment submission form.

Additional Information

Have questions?

Our experienced and knowledgeable staff is here to assist you and answer any questions you may have regarding your contributions. Contact us toll free at 1-877-206-9343 or via email.